Policy for the Payment and Refund of the Advance Payment

  1. When an agreement with the Service Provider is reached on the time of the
    operation/treatment appointment, in order to ensure the signing of the prospective Agreement for the Provision of Personal Health Care Services, whereby the Patient shall buy, whereas the Service Provider shall provide personal health care services, the final volume and the final cost of which
    shall be determined after the Patient’s face-to-face consultation with the doctor, and to prevent the Service Provider’s potential losses in regards to staff workload planning and work scheduling, planning of the occupancy of operating theatres and/or other premises (regardless of their name), which are linked to relevant maintenance costs and potential losses (hereinafter the losses), the Patient shall pay the Service Provider an advance at the prescribed rate on the preliminary amount for the personal health care services planned to be provided to them.
  2. By paying the advance, the Patient represents that they are familiar with the preliminary cost of the Services.
  3. When an Agreement for the Provision of Personal Health Care Services is concluded, the advance paid by the Patient shall be credited against the price under the Agreement for the Provision of Personal Health Care Services.
  4. The advance shall be paid within 7 (seven) calendar days from the time an appointment for the operation is scheduled. If no advance is paid within 7 calendar days of the time an appointment for the operation is scheduled, the appointment for the operation shall be cancelled. The Patient shall be informed about the cancellation of their appointment.
  5. The Patient must pay the balance of the price for the services as follows:
    5.1. If paying in cash or by a bank card, upon arrival at the clinic before the commencement of the scheduled services.
    5.2. If paying by a bank transfer, at least 7 days before the date of provision of the scheduled services.
  6. If following the date the advance is paid the Patient refuses to sign an Agreement for the Provision of Personal Health Care Services, the amount of money received as an advance shall be forfeited to the Service Provider.
  7. Following the payment of advance, the Patient may postpone the date of the scheduled operation/treatment to a later time in the following order:
    7.1. If the date of the operation/treatment is postponed to a later time for the first time (except for unforeseen circumstances referred to in clause 11), the Patient must compensate the Service Provider for the losses incurred by it, which equal to a sum of EUR 100. This sum shall be deducted from the advance paid by the Patient.
    7.2. In case of a second postponement of the date of the operation or procedure to a later period, or cancellation of the scheduled operation or procedure altogether, or if the date of the scheduled operation or procedure is changed less than three (3) weeks before the date of the operation or procedure (except for unforeseen circumstances referred to in clause 11), the total advance paid by the Patient shall be deducted to cover the Service Provider’s losses. In the latter case, if the Patient still wishes to receive the services from the Service Provider, they must pay the advance at the prescribed rate once again to ensure the performance of the future Agreement for the Provision of Personal Health Care Services and to prevent the Service Provider’s losses.
  8. The Patient must inform the Service Provider of the exact date and time of their arrival at the clinic no later than 3 (three) weeks before the scheduled date of the operation. If the Patient fails to provide such information, the appointment for the operation shall be cancelled, whereas the Patient shall be under the obligation to compensate the Service Provider for the losses incurred by it that are equivalent to the advance paid by the Patient. In this case the advance paid by the Patient shall be credited to cover the Service Provider’s losses and shall not be refunded to the Patient.
  9. Where an advance has been paid and the Patient notifies of their no-show more than 3 weeks before the date of the scheduled operation/treatment (except for unforeseen circumstances referred to in clause 11), the Patient must compensate the Service Provider for the losses incurred by it, which are equal to 50 per cent of the advance paid by the Patient. In this case, the Service Provider undertakes to refund 50 per cent of the advance paid.
  10. Where an advance has been paid and the Patient notifies of their no-show less than 3 weeks before the date of the scheduled operation/treatment (except for unforeseen circumstances referred to in clause 11), the Patient must compensate the Service Provider for the losses incurred by it, which are equivalent to the advance paid by the Patient. In this case the advance paid by the Patient shall be credited to cover the Service Provider’s losses and shall not be refunded to the
    Patient.
  11. If the Patient is unable to be present for the scheduled operation/treatment in case of unforeseen circumstances (flight cancellation by the airline, illness, death of a family member or a close relative, or other valid circumstances that could not have been foreseen and controlled in advance when scheduling and making an appointment time for the operation/treatment), provides supporting documents and informs the Service Provider in writing or by email (i.e. in any way that
    allows the date the notice was received to be identified), the date of the operation may be postponed to a later time agreed between both parties. If the Patient is unable to postpone the operation/treatment to a later time, the issue concerning the advance shall be resolved by an agreement of the Parties.
  12. If following the date the Patient’s advance is paid the Service Provider refuses to enter into an Agreement for the Provision of Personal Health Care Services with the Patient through no fault of the Patient, the Service Provider must refund the advance paid by the Patient in full.
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      x CALL US IN THE UK +44 203 318 8373 CALL US IN LITHUANIA +37065262092 CALL OR TEXT US ON Messenger WhatsApp